User ID and Password

After registration you will receive a confirmation of your enrolment in your mailbox. You can also find your user name in that email. Your user name always starts with an r followed by 7 digits.

This user id or r-number will remain the same throughout your studies and you will need it frequently. In order to use your user id, you must set a password with the activation code that you received in the email.


E-mail for Students

After registering you will receive a LUCA e-mail address (firstname.surname@student.luca-arts.be). You can access your e-mail the day after registering. Make sure to check your inbox regularly as official information is communicated through this address. The easiest way to read your e-mail is through our webmail (footer website). You can also use a mail program. We use google apps as mail platform, for which there are a few GB at your disposal on the servers.


WI-FI at LUCA

You have access to wireless internet (Campusroam and Eduroam) on all LUCA campuses and many other places in Belgium.

Campusroam is accessible for students, staff, and visitors. If possible, try to connect with Campusroam instead of Eduroam. Visitors can also access Campsuroam by requesting an account through helpdesk@luca-arts.be or +32 (0) 2 250 11 11.

Eduroam stands for Educational Roaming and is accessible for students and staff members.

How can you connect to the network?

Automatic configuration via the CAT-Tool

Download the tool through cat.eduroam.org or scan the QR coder below.


Toledo and KU Loket

Toledo

Teachers might direct you to their courses on Toledo during class. On Toledo you can find slides, extra information, links, discussions, etc. ; it's a supplement to your classes.  Enrolment for Toledo courses happens automatically via KU Loket (ISP), or in some cases also via the Toledo enrolment module. The education administration will use Toledo to communicate with you.

Go to Toledo.

KU Loket

  • Consult and modify certain administrative matters
  • Consult your student file and student progress file (=results)
  • Consult your timetables
  • Access your individual study programme (ISP)

Go to KU Loket.


Academic Software

You can download Adobe, Office 365, antivirus software and extra educational software. Depending on your course, it is included in your extra study costs.


Computer Rooms

The PC-rooms are a good place to work if you have no computer or internet in your room. They can be found on multiple campuses. Consult the Education Administration of your campus to inquire after the availability of the PC-room. You can also make photocopies and prints in the printing infrastructure of your campus. Consult the Education Administration of your campus for more information.


Buying a Computer?

You can purchase a new Windows laptop with an educational discount. If you prefer a Mac, you can consult Campusshop or  Switch for a discount.


Viruses and Spyware

A virus scanner is a must if you access the internet on your computer. LUCA offers McAfee Total Virus Defense. Students and teachers can download this program free of charge (login with your r-number). Be careful when opening emails and attachments. Make sure to back up your data regularly!


Contact LUCA Helpdesk

  • Send an e-mail to helpdesk@luca-arts.be 
  • For urgent problems, call +32 (0) 2 250 11 11. 
  • Openings hours: workdays 9 am-6pm.